• At Perennial Cleaning Services, we believe technology should make your experience simple, secure, and convenient. We use BookingKoala, a modern booking and scheduling tool, to help you easily select your preferred appointment times, receive reminders, and manage your services.

• If you opt-in, you will get email and SMS updates before each cleaning, so you always know what to expect.

• For your security and peace of mind, we protect your information with encrypted systems that comply with industry-leading data protection standards. We never sell or share your personal data with third parties.

• Our payment processing is secure and handled through Stripe, a trusted industry leader known for advanced encryption and fraud protection. Your card will only be charged after your cleaning service is fully completed to ensure your satisfaction.

• To ensure a smooth and timely cleaning service, please provide clear and convenient parking options for our cleaning team.

• Whenever possible, reserve a parking spot close to your home’s entrance or driveway to minimize walking distance and allow our team to transport equipment efficiently.

• If street parking is required, please verify local restrictions to avoid tickets or towing that could delay service.

• Please provide accurate access instructions ahead of your appointment, including gate codes, door keys, smart lock details, or alarm system information.

• If you prefer to hide keys onsite, please inform us in advance and ensure they are placed in a secure, clearly marked location. Our team will always lock doors and gates upon arrival and departure.

• If access issues arise during the appointment, such as missing keys or locked gates, we will contact you promptly to resolve the situation. Prolonged delays due to access problems may affect the service time.

• If our cleaning team cannot access the property at the scheduled time and we are unable to contact you to resolve the issue within 15 minutes, 50% of the service fee will be charged, and the appointment will be cancelled.

• We offer flat rate pricing on most of our cleaning packages to provide transparency and peace of mind.

• Our flat rates are based on the average condition of a typical home requiring standard cleaning. This means the fee you pay is based on the quality and completion of the job—not the amount of time it takes to finish.

• Whether our team completes the cleaning faster or it requires a bit more attention, your price remains the same. Flat rates allow us to focus on delivering exceptional results without rushing or cutting corners.

  • However, some homes may require extra effort due to heavy dirt buildup, clutter, or neglected areas. In these cases, a heavy-duty cleaning fee may be necessary to cover the additional work. If this applies, we’ll notify you upfront before proceeding and provide a clear estimate.

• If you have questions about pricing or want to understand what’s included in your flat-rate service, feel free to contact our office anytime. We’re committed to clear communication and your complete satisfaction.

• While our pricing is based on flat rates rather than hourly billing, we understand that knowing the approximate duration of your cleaning is important for planning.

• We provide an estimated job time based on the size of your home, the services requested, and typical cleaning conditions.

• Please keep in mind that this is an estimate, not a guarantee.

• Factors such as the actual condition of your home, unexpected messes, or access issues may cause the appointment to take more or less time than estimated.

• Regardless of timing, your flat rate remains the same, reflecting our commitment to quality over speed.

• If you prefer to book a cleaning for a specific limited time window, please let us know, but be aware that in such cases the job may not be fully completed within that time frame.

  • Our goal is to deliver thorough, high-quality cleaning every visit, so we recommend allowing sufficient time for best results.

• At Perennial Cleaning Services, we believe in earning your trust with every visit — not locking you into a contract. You are never required to sign a long-term commitment, and you can book cleanings as often or as little as you’d like. Whether you need a one-time deep clean, seasonal help, or recurring appointments, you are free to adjust or cancel your service with appropriate notice.

• Our flexible, no-contract approach is designed to give you peace of mind and complete control over your cleaning schedule. If you ever have questions about changing or customizing your services, our friendly team is always here to help.

• Before your appointment, we kindly ask you to declutter personal belongings such as toys, clothing, paperwork, and other items so our team can focus on deep, detailed cleaning rather than organizing clutter, unless the organization add-on is selected.

• All of our cleaners undergo comprehensive background checks and verification to ensure your safety and trust. However, for added peace of mind, we kindly ask that you secure any valuables or fragile items—such as jewelry, cash, electronics, or heirlooms—to prevent accidental damage or loss during the cleaning process.

• If you will not be home, be sure to provide clear access instructions such as keys, door codes, or smart lock details, and let us know about any alarms or pet arrangements in advance.

• If you have scheduled extra services, like inside-appliance or cabinet cleaning, please prepare by emptying those areas and defrosting freezers if applicable.

• During the initial walkthrough, please point out any problem spots, stains, or areas needing extra attention.

• Our teams do their best to arrive within your scheduled window, but please allow flexibility for occasional delays caused by previous appointments, traffic, or weather; we will notify you right away if timing changes.

• During your appointment, you are welcome to stay home or leave while we clean. Either way, please make sure we can reach you by phone in case questions come up.

• Please note that our standard cleaning services do not include outdoor areas, hazardous waste removal, or moving large or heavy furniture. However, we’re always happy to discuss custom options or connect you with a trusted professional if you have special needs — just reach out to our team!

• To ensure your cleaning meets expectations, we work from detailed checklists for each type of service. These checklists help our team deliver consistent, high-quality results while making sure no important areas are missed.

• Before your appointment, please review the checklist that applies to your selected cleaning service and note any specific priorities or concerns. Feel free to share these with us in advance or discuss them during the initial walkthrough. If there are areas you would like us to skip or focus on, we’re happy to adjust — just let us know.

• Keep in mind that our checklists are designed to be thorough, but they do not include tasks outside the agreed scope of service, such as outdoor areas, hazardous waste removal, or major junk hauling. If you have questions about what’s included, or if you’d like to customize your checklist with add-ons, we’re always glad to help you plan the best fit for your needs.

• To ensure our cleaning team can provide you with the highest quality service efficiently and safely, we kindly ask for your cooperation in minimizing distractions during the appointment.

• Distractions such as loud noises, frequent phone calls, or unplanned interruptions can slow down the cleaning process and reduce overall effectiveness.

• If you plan to be home during the cleaning, we appreciate your understanding in allowing the team to focus on their work. Please try to limit interactions unless necessary, and coordinate any special requests ahead of time so our cleaners can stay on task and complete the job within the estimated timeframe.

• For pet owners, securing pets in a separate room or safe space is important. Pets can become anxious or excited around cleaning equipment and unfamiliar people, which can cause delays or safety concerns for both your pets and our staff. If you have pets with special needs or behaviors, please inform us beforehand so we can prepare accordingly.

• By helping reduce distractions, you’re enabling our team to work more efficiently and deliver the thorough, detailed clean that Perennial Cleaning Services is known for.

• The safety and comfort of our cleaning team is paramount. We ask that you help maintain a safe environment by keeping walkways and work areas free of clutter, loose rugs, or cords that could cause trips or falls.

• Please secure pets away from cleaning spaces to prevent distractions or accidents.

• Inform us of any potential hazards such as slippery floors, broken fixtures, or harmful chemicals so we can take appropriate precautions.

• Our staff are trained to avoid unsafe tasks, including moving heavy furniture or using ladders beyond their standard equipment.

• The presence of drugs, weapons, or any illegal activity in the home is strictly prohibited during service.

• If at any time a team member feels threatened, uncomfortable, or encounters inappropriate or illegal behavior, they are authorized to end the service immediately. In such cases, the scheduled service will still be charged to respect the time and commitment of our professionals.

• For the safety of our staff and your household, please do not schedule service if you or someone in your home is sick with a contagious illness.

• We appreciate your understanding and cooperation in helping us provide a safe, respectful, and high-quality cleaning experience for all parties involved.

• After your appointment, we encourage you to complete a walkthrough with our cleaners if you are available, to make sure everything meets your expectations. If you notice any issues or something was missed, please let us know promptly so we can address it.

• Your payment will only be processed after the cleaning is completed, and please note that flat rates are based on completion of the job, not the time taken.

• We also welcome you to ask about recurring plans, which offer a discount after the first cleaning dependent on frequency, if you would like regular service in the future.

• Our cleaners cannot use ladders or step stools beyond the standard kit they bring.

• We supply all of our own cleaning products and equipment to ensure consistent, high-quality results and to meet OSHA safety standards. If you would like us to use your own products instead, please contact our office in advance for approval. Once approved, please leave those products on-site along with clear instructions for our team.

• At Perennial Cleaning Services, your satisfaction is very important to us. If you are unhappy with any aspect of your cleaning, please contact us within 24 hours of your appointment. We will gladly return to re-clean any missed or unsatisfactory areas at no additional charge.

• In the rare event that a re-clean does not resolve the issue, a refund may be approved at our discretion. However, if a refund is granted, please note that we will no longer be able to continue providing services to you going forward.

• We encourage you to clearly communicate any concerns with details and, if possible, photos to help us understand the issue. This allows us to address the problem promptly and maintain our commitment to high-quality service.

No, you do not need to be home, as long as we have secure access instructions and any alarm codes. If you are home, please minimize distractions so our team can work efficiently.

Yes! All of our cleaners are thoroughly vetted and background checked for your peace of mind and safety.

Yes, we provide all our own products and equipment, which are chosen for their quality and safety. If you prefer we use your supplies instead, please let us know ahead of time so we can approve and plan accordingly.

Our flat rates are based on the average condition of a typical home. The price covers the entire job rather than charging by the hour. If your home requires more intensive cleaning due to heavy buildup or extra clutter, a heavy-duty fee may apply, which will be discussed during the initial walkthrough.

We use Stripe, a secure and trusted payment processor. Your card is only charged after the cleaning is completed.

No problem! Please provide at least 24 hours’ notice to avoid a cancellation fee.

If we cannot access your home at the scheduled time and cannot reach you within 15 minutes to resolve it, 50% of the service fee will be charged, and the appointment will be cancelled.

We use encrypted, industry-standard systems to safeguard your personal data and never sell or share your information with third parties.

Absolutely! You can add extras like inside oven cleaning, fridge cleaning, or interior window cleaning during booking. If you have questions or don’t see an extra that you would like, reach out and our team can help you customize your appointment.